Policy

SALON POLICIES

Our policy is to protect your rights and guarantee your satisfaction with the services that we provide. It is not affected by your rights under the Consumer Rights Act 2015.
To allow us to provide a quality service as efficiently as possible, you need to:

• Inform our staff if you are allergic to any chemicals or substances before receiving any service.
• While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
• Inform the staff /salon manager immediately if you have any concerns relating to the salon, the staff, or any service.
• Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition concerning your nails.

Ingrown Nails

We are not permitted to perform ingrown nail removals. This action can only be performed by a medical professional. What we can help with is trim the nail, care for the skin around the nail, and moisturize the area to help alleviate the issue. If you have an ingrown toenail, you should see a foot doctor. Signs of an ingrown toenail infection include pain, swelling, irritation, abscess, redness, and warmth. Your primary care provider may refer you to a podiatrist for specialized care, especially if surgery is necessary.

Guarantee:

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.

• Gel polish manicures are guaranteed for 7 days and 10 days for dipping and 7 days for acrylic and enhancements service after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with original color of service.
• Clients should expect nail extensions to gradually wear-off with time. Extensive exposure to water or cleaning chemicals increases the likelihood in the lifting of the nail extensions. We recommend nail enhancements or refills every 2 – 3 weeks.
• The long-wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular/lacquer polishes may last up to 3 days and Gel polishes should be guaranteed up to 7 days, however this is also dependent on the situation.
• You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.
• You are paying for the artist’s time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
• During the warranty period, if your nails have any problems, you actively schedule an appointment for repair so as not to waste your waiting time. Remember to bring a bill to pay, if there is no receipt please pay the cost of repairs. You must arrange an appointment to have your nails fixed within 3-5 days after your initial service and bring the receipt.
• Repairs after guarantee time for breakages, tears, and corner breaks will be charged.
• Regular Polish: We do not guarantee the longevity of any regular polish product once the service has been completed. Any fixes will incur an additional charge.
• We will not be responsible for any infected nails.

Warranty: 

• The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:
• The customer has the (artificial) nails serviced by another nail shop.
• The customer works without gloves with harsh chemicals.
• The customer has the artificial nails bitten or intentionally aborted.
• The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
• The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
• The customer neglects the advised to seek medical help.
• The customer did not use the products according to the instructions.

(Our tools and equipment are thoroughly disinfected and will be presented for your inspection)

Refund

• No cash refunds will be given after you service done.
• As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails.
• If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
•  No refund will be given because you have simply changed your mind.
• We will redo any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
• If you are still not happy after we fixed your nails and request a refund, then you have to go through our Customer Complaint Procedure by writing to us, state the reason for your unsatisfied after we re-did your nails, the photo of the evidence of the nails that were fixed by us.

Appointment

• Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. Please keep in mind that if you should arrive late, we will need to complete the service at the original scheduled time and price in consideration of our next guest. If you should have to cancel your appointment, we require 4 hours notification
• Cancellation and No Shows: If a customer has 3 consecutive cancellations or no shows, that customer will be accepted as a “walk-in” customer only.
• Please inform additional services (nail design, nail soak off…) when you schedule appointment. More info you give us for your service will help us put you with right technicians and extend your service time.
• Couple massage, eyelash extension, salon package, group more than 3, etc… will require for deposit.
• We reserve the right to refuse service to anyone

Payments and Deposits

Cancellations with less than 24 hours notice for services which require a payment or deposit prior to the date of service, such as but not limited to workshops, can be subjected to total payment of the service requested. No shows for services which require a payment or deposit prior to the date of service cannot be returned, refunded, or given store credit. No shows will be considered as services rendered and all deposits will be forfeited.

Pricing

Price of service and other charges are displayed on the price list and website, please make sure you know before service.

Kid Services: To qualify for the discounted pricing listed just pedicure & manicure (excluding full set, fill, dip, or any artificial nails) under Kids Services, children must be 10 years of age or younger.

Methods of Payment

Cash, Visa, MasterCard, Gift Certificates are acceptable tenders for all services and products. No accept tips on card or checks. Gratuities are greatly appreciated.

Gift card:

• Gift card are not refundable or exchangeable at any time.
• Gift card are not redeemable if lost or stolen
• We are not liable to redeem any gift card that are presented for redemption after the expiry date.
• No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
• Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.
• Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
• Gift Cards cannot be cancelled: You cannot cancel your Gift Card.
• Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.

Surveillance

For safety purposes, our premises are monitored with Digital Video Surveillance

Child Safety

For safety and insurance liability, children must be supervised by an adult and sit with their parent while in salon. You are liable for any damage caused by your children in the salon. To respects our clients relaxing, please keep your children not run around, yelling or crying.

Pets

Pets of any kind, other than service animals, are not allowed in the salon. The State Board of Cosmetology have specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. In order to protect our clients that are more susceptible to allergens, no animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal” vests are the only exception. Therapy dogs, emotional support dogs and/or companion dogs are not recognized as “Service Animals” according to The Washington State Human Rights Commission. We invite you to talk with us about any questions or concerns.

For your Protection

Keep all belong in with you. We not responsible for lost or stolen.

Regular Polish

Please hang over your choice of polish bottle to your nail technician, any breaking bottle get $10 extra charge.

We stand by our services and guarantee your satisfaction. Your safety is our utmost concern. Our environment design to bring comfort and relaxation. We thank you for the opportunity to serve you.
Roman Nail Bar Manager

Roman Lashes Policy

New Client Policy

We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.

Booking Policy

We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.

Late Policy

If you are running late to an appointments we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

Cancellation Policy

We understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider.

No Show Policy

If a customer has 3 consecutive cancellations or no shows, that customer will be accepted as a “walk-in” customer only.

Children Policy

Please, no children in the treatment rooms. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.

Makeup Policy

Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.

Do not have caffeine prior to your appointment, it will cause your eyes to quiver and twitch.

Eye make-up and contact lenses:

If you wear contact lenses bring your glasses. You will not be able to wear contacts during application.

Please make sure your lashes are clean and free from eye make-up before your appointment. If your lashes need to be cleaned during your appointment time, this will reduce the time available for the application of new lashes. It may also mean that your lashes do not last as long if there is make-up residue remaining on your lashes.

We also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.

Age Policy

Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation.

Cell Phone Policy

We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session. As soon as your lash artist starts the lash application, keep talking to a minimum. Whenever someone talks their eyes move which makes it very difficult to get a good lash connection.

Lashes Fill Policy

If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.

• 2 Week Fills: No more than 30% loss of initial set
• 3 Week Fills: No more than 50% loss of initial set
• 3+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.

Infill appointments:

Please schedule your infill appointments every 2 – 3 weeks to maintain your eyelash extensions. Our maximum time limit for infills is 3 weeks – anything over 3 weeks is considered a new full set. Even if you still have many lashes left after 3 weeks, the majority will be grown out after this time period and therefore need to be removed.

In order to be sure of scheduling your infill appointments at a convenient time within the above time limits, please book as far in advance as possible.

Infills can be booked by time (e.g. 45 mins, 1 hour, 1 hour 15 mins) depending on the time it has been since your last appointment and the amount of lashes you have left on. The more time you book, the more lashes will be applied and the fuller result you will get. To maintain a fuller look you may wish to consider more frequent infill appointments or booking a longer infill time.

Foreign Fill Policy:

We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation first before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.

To take care of your eyelashes after a lash lift, follow these steps:

Avoid getting them wet or steam or use hair dryer for first 24 hours.

Do not touch or rub your eyes for 24 hours.

Avoid eyelash curlers and laying on lashes while sleeping for 24 hours.

Do not use mascara, eye creams, lash serums, false lashes, or lash extensions for 24 hours.

Avoid steam, sunbeds, saunas, and bright, direct sunlight, do not go swimming for 24 hours.

Clean and brush daily.

Do not pull on your eyelashes.

Sleep on your back or side.

Schedule your next appointment.

Roman Nail Bar Manager